Appointment Policies
I embrace a thoughtful approach to my appointment policies, recognizing their significance in fostering a seamless experience for all.
Upholding these guidelines ensures that each client receives the undivided attention they deserve, fostering efficiency and preserving my commitment to professionalism.
Your cooperation with these policies is deeply appreciated as it allows me to prioritize the satisfaction of every client that enters Skin Sanctuary.
Booking Policy
All clients are required to have a valid credit card on file for appointment bookings. Appointments will not be accepted without a valid credit card on file.
Cancelation & Re-scheduling
24-hour advance noticed is required when canceling or re-scheduling an appointment. If notice is given less than 24 hours in advance your canceled or rescheduled appointment will be considered a late cancelation and 50% of the service booked will be charged to your card on file.
Late Arrival
If you arrive late, it is possible your session may be shortened in order to accommodate the appointments booked after you. Depending on your arrival time, I will determine and communicate with you the time left available. Regardless of the length of the treatment given, the full amount of the treatment booked will be charged. If you decide to forgo your treatment due to lack of time available, it will be considered a late cancellation and 50% of the scheduled treatment will be charged. Please plan accordingly and contact me if you feel you are going to be late so I can best accommodate you.
No Show
If you need to make changes to your appointment, please call or text me. Those who do not show up to their appointment, without notice, will be considered a “no-show.” 90% of the service booked will be charged.
Illness
I am working hard to keep you and myself safe and healthy. I ask that you please stay home and reschedule your appointment if you are feeling unwell.
Packages
Pre-paid packages of 3 must be used within 3 months from the date purchased. Pre-paid packages of 6 must be used within 6 months from the date purchased. Pre-paid packages of 12 must be used within 12 months of the date purchased. Pre-paid packages cannot be mixed and matched with other services. They cannot be combined with any other sale or offer. No cash or credit refunds. If your package expires before you have used all 3, 6 or 12 of your pre-paid services, you forgo the use of the remaining services within your package and any refund on unused services.
Refunds
All service sales, retail sales, and gift cards are final sale. All packages, pre-pay, auto-pay are not transferable to other clients, and
cannot be combined with other offers. I do not offer cash back refunds for packages, pre-pay, auto-pay, or gift cards.
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1.What facial treatments do you offer?I offer a variety of facial treatments customized to meet your skin’s unique needs, including: DMK Enzyme Therapy: A powerful treatment that restores skin function, ideal for acne, scarring, pigmentation, aging, and more. Rezenerate Nano-Needling Facial: A non-invasive treatment that stimulates collagen production, reduces fine lines, and improves skin texture. Hydrodermabrasion Facial: A gentle exfoliation treatment that deeply cleanses, hydrates, and revitalizes the skin. Intuitive Customized Facials: Tailored treatments designed to address your specific skin concerns, from hydration to calming sensitive skin. Anti-Aging Facials: Focused on firming and rejuvenating the skin to reduce the appearance of fine lines and wrinkles. Acne Treatment Facials: Targeting active breakouts and congestion, these facials are designed to clear and balance acne-prone skin. Energy Healing Facials: Incorporating spiritual modalities like Reiki, sound healing, and crystal layouts for a holistic mind-body-skin experience. Each facial is customized to your skin type, concerns, and goals for optimal results. Please call or text me if you have questions concerning what treatment is best for your needs.
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2. What treatments do you offer for acne?I offer many treatment options for those experiencing acne, however, I specialize primarily in DMK Skin Revision Treatments, designed to target the root causes of acne. These treatments restore balance to the skin’s functions. For clients interested in deeper healing, I also incorporate spiritual modalities like Reiki and sound healing to support your healing journey from a holistic perspective.
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3. What can I expect at my first facial appointment?At your first facial appointment, we’ll begin with an in-depth skin analysis to understand your unique skin type, concerns, and goals. We will then proceed with the facial treatment that you booked, or if you booked the Consultation Facial I will choose a personalized facial that is best suited for your needs. After your treatment, we’ll discuss your experience, go over aftercare, and I’ll recommend a treatment plan to help you achieve your skincare goals—including suggested facials and home care products. We’ll also cover any questions you may have. If you'd like to incorporate deeper healing, I can integrate Reiki, sound therapy, and a crystal layout for a profoundly relaxing experience. You’ll leave feeling refreshed, rejuvenated, and confident that your skin is on the path to healing.
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4. How should I prepare for my facial appointment?If you can, I recommend coming to your appointment with clean skin (no makeup or heavy products). If you do happen to have makeup on, not to worry, it will not affect your treatment. Avoid exfoliating or using harsh treatments 48 hours before your facial, and if you’re using any prescription skincare products, please let me know beforehand so we can plan accordingly. Injections such as Botox and Filler must be done 2 weeks prior to your facial, or two weeks after your facial treatment, to avoid any complications with the injection material. Drink plenty of water before and after your appointment to support your skin’s detox process.
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5. Will the facial hurt or be uncomfortable?Most facials are very relaxing, but if you need extractions or a stronger treatment like a chemical peel, there may be moments of slight discomfort. However, I always ensure that you're comfortable throughout the process, and I use gentle techniques to minimize any discomfort. Incorporating Reiki and sound healing also help ease tension and support a calming environment.
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6. How often should I get a facial?For best results and ongoing support to achieve and maintain clear skin, I recommend getting a facial every 4-8 weeks. If you’re treating persistent acne or other skin conditions, you may need more frequent sessions initially, which we’ll discuss during your consultation.
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7. How many treatments will I need to see results?Results vary depending on the severity of your acne, skin concern, or skin condition. Most clients start noticing improvements after 3-4 treatments, but for optimal, long-lasting results, a series of 6-10 treatments combined with a consistent home care routine is highly recommended.
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8. Can the facial treatments you provide help with acne scarring?Yes! In addition to treating active acne, I offer specialized treatments to help fade and smooth out acne scars, such as the Rezenerate Nano-Needling Facial and Hydrodermabrasion Facial. The DMK Skin Revision treatment is also excellent for improving skin texture and the appearance of scar tissue, as it stimulates collagen production and enhances cell renewal.
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9. Do you offer personalized treatment plans?Absolutely! Each client’s skin is unique, so I create a customized treatment plan tailored to your skin type, condition, and goals. We’ll also discuss other factors such as lifestyle and diet that may be contributing to your skin’s health for a holistic approach to healing.
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10. Do I need to change my skincare routine at home?Changing your skincare routine is not mandatory, however, it is highly recommended depending on what you are currently using. Your home care routine is crucial for maintaining the results of your treatments and supporting your skin long term. We will discuss your current home care products, and I will recommend a tailored regimen of DMK products that support your skin’s healing process. Proper home care is essential for keeping your skin balanced between appointments.
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11. What spiritual modalities do you use during facial treatments?Clients have the option to add energy healing to any facial treatment. This includes Reiki, sound healing, a crystal layout, guided meditation, and an oracle card message. These modalities help reduce stress, release blocked energy, and bring the body into balance, which is often a significant factor in skin issues. By addressing the mind-body connection, we promote deeper, holistic healing that supports your skin’s transformation from the inside out.
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12. Will my acne get worse before it gets better?It’s possible that your skin may experience a "purging" phase as the treatments begin to deeply cleanse the pores and bring impurities to the surface. This is temporary and a sign that the skin is detoxifying and healing. With consistent treatments and proper care, you’ll notice clearer skin as we progress.
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13. How can I maintain clear skin after my treatment?Maintaining clear skin requires ongoing care. I will provide you with a recommended customized home care regimen, as well as lifestyle tips to keep your skin healthy. Maintenance treatments every 4-8 weeks are also recommended to support your skin’s long-term health.
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14. Do you treat other skin concerns besides acne?Yes, in addition to acne, I treat a variety of skin conditions such as hyperpigmentation, aging, sensitivities and dehydration. My approach to skin healing helps restore overall skin health while addressing specific concerns. We’ll discuss your goals, and concerns and create a plan tailored to your needs!